Complaint and return

The Customer has the right to withdraw from the Sales Agreement within 14 days without providing a reason. The deadline to withdraw from the Sales Agreement expires after 14 days from the day on which the Customer came into possession of the item or on which a third party other than the deliverer and indicated by the Customer came into possession of the item.

A Customer who is an entrepreneur (buyer who has received a VAT invoice for his business or professional activity for the purchased products), who wants to return the goods, has up to 14 days from the moment when he came into possession of the item or when a third party other than the deliverer and indicated by the Customer who is an entrepreneur, came into possession of the item.

In order to exercise the right to withdraw from the Sales Agreement, the Customer must inform Polska Grupa Tekstylna sp. z o.o., Zeusa 27, 01-497 Warszawa, Horeca department, info@4horeca.eu, about the decision to withdraw from the Sales Agreement by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). The Customer can use the withdrawal form available at the end of this page or download it here: return form

In order to meet the deadline for withdrawal from the Sales Agreement, it is enough for the Customer to send information regarding the exercise of his right to withdraw from the Sales Agreement before the deadline for withdrawal from the Sales Agreement.